Privacy Policy

Last updated: August 5, 2026

This Privacy Policy explains how PostPilot, an internal social media scheduling and publishing tool built for Big Sun Digital (“we”, “us”, “our”), collects, uses, and protects information when you use the service.

1. Information We Collect

PostPilot may collect and process the following information:

  • Account information: name, email address, and login credentials of authorized PostPilot users.
  • Connected platform data: when you connect a TikTok account (or other social platform), we access account identifiers, basic profile information, and content metadata (such as captions, media files, and scheduling details) as authorized through the platform’s API and the permissions you grant.
  • Content data: videos, images, captions, and other material you upload or schedule for publishing.
  • Usage data: log information such as login timestamps, actions taken within the tool, and basic device/browser information, used for troubleshooting and security purposes.

2. How We Use Information

We use the information collected to:

  • Authenticate users and manage access to PostPilot.
  • Schedule and publish content to connected social media accounts on behalf of authorized brands.
  • Display performance metrics and reporting related to published content.
  • Maintain, secure, and improve the PostPilot platform.
  • Troubleshoot technical issues and respond to support requests.

3. How We Share Information

We do not sell or rent your information to third parties. Information is shared only with:

  • The connected social media platforms (such as TikTok) as necessary to perform the scheduling and publishing actions you request.
  • Authorized Big Sun Digital team members who require access to perform their job functions.
  • Service providers (such as hosting providers) strictly to the extent necessary to operate PostPilot, under confidentiality obligations.

4. TikTok API Data

Data obtained through the TikTok API is used solely for the purposes disclosed in this policy and in accordance with TikTok’s Developer Terms of Service and API usage policies. We do not use TikTok API data for advertising purposes, and we do not share TikTok API data with third parties except as required to provide the core scheduling and publishing functionality of PostPilot.

5. Data Storage and Security

Information is stored on secured servers managed by or on behalf of Big Sun Digital. We implement reasonable technical and organizational measures, including access controls and authentication, to protect data from unauthorized access, loss, or misuse.

6. Data Retention

We retain account and content data for as long as necessary to provide the PostPilot service or as required for legitimate business, legal, or compliance purposes. Users may request deletion of their data by contacting us as described below.

7. Your Rights

You may request access to, correction of, or deletion of your personal data held within PostPilot, and you may revoke PostPilot’s access to your connected TikTok account at any time through your TikTok account settings or by contacting us.

8. Children’s Privacy

PostPilot is an internal business tool and is not directed at or intended for use by children. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact Big Sun Digital at bigsun.asia.